Workshop profile: SERGRU – multi-brand service centre in Andorra

The decision to set up the organisation was taken in 2010 in collaboration with a co-operative in Andorra. Its members remain partners of the workshop to this day. For the workshop manager, this step represents the most significant milestone in the company’s history. Today, SERGRU primarily serves companies in the passenger transport sector as well as public construction firms. It also serves a smaller number of clients from the international transport sector.

These customer groups have different operating conditions. In the case of buses, timetables and scheduled journeys affect the coordination of appointments with the workshop. For construction vehicles, site operations and varying loads are part of the operational environment. A co-ordinated order planning It therefore takes into account the vehicle’s usage and the expected scope of repairs right from the outset.

SERGRU also offers its customers its own breakdown service. The heavy-duty recovery vehicle is also capable of towing coaches.

Eleven team members work at SERGRU. For the workshop manager, cooperation, mutual support and shared development are all part of everyday working life. He aims to nurture each individual’s skills and clearly allocate responsibilities. In doing so, he places great importance on honesty within the team and a willingness to help one another.

By his own account, professionalism and continuous learning have been a constant feature of his working life. Across his various roles, he has worked to build cohesive teams. In his view, a good workshop needs well-trained specialists who can solve problems and understand their responsibilities.

In day-to-day work, specific tasks include, for example, troubleshooting, ordering parts and carrying out final checks. For your Workshop organisation A concrete approach can be derived from this: every assignment requires a designated point of contact and clear agreements within the team.

The manager prefers to work in the workshop, interacting with vehicles and colleagues. In doing so, he aims to make the most of each team member’s skills in day-to-day operations. He encourages young skilled workers to show greater commitment and dedication to their professional development. When it comes to Training in the commercial vehicle sector This approach can be supported through guided activities and regular feedback.

According to the workshop manager, SERGRU sees itself as the go-to centre for multi-brand servicing in Andorra. The aim is to provide customers with a practical, essential solution for their vehicle. For him, this includes repairs carried out to a high professional standard, clear and transparent advice, and a direct approach. Customer trust is built through the quality of the work carried out.

A multi-make workshop is a business that services and repairs vehicles from different manufacturers. To do this, the team needs knowledge of various vehicle systems, as well as the appropriate tools and technical information. In the case of commercial vehicles, this includes, for example, engine management, the braking system and the vehicle’s electrical system. The specific scope of work depends on the workshop’s equipment, the team’s qualifications and the vehicles being serviced.

For the workshop manager, high-performance diagnostic tools and accessible technical information are essential. When it comes to Diagnostics on commercial vehicles A stored fault code initially provides an indication of the affected function. This is followed by checks based on circuit diagrams, measured values and the vehicle manufacturer’s specifications.

Our range of services includes the Alltrucks multi-brand diagnostics system, based on the Bosch KTS Truck V3 with full Knorr-Bremse integration. A Structured repair and diagnosis It therefore combines customer details, vehicle data and test results.

According to the workshop manager, certain jobs still require collaboration with official brand-authorised workshops. The Access to manufacturer information It therefore forms part of the specific repair environment of a multi-brand garage.

At the same time, he describes an increased workload and a growing demand for quick repairs. Technological progress therefore requires further training and new tools. Anyone who Improve throughput times must take into account, amongst other things, the time required for diagnosis, the availability of parts and any queries regarding scheduling.

When he chose our network, technical support and further training were key factors. The workshop manager was looking for direct technical access to our founding partners, Bosch and Knorr-Bremse. This includes our Alltrucks training courses and the technical helpline.

Other garages in our SERGRU network have already provided assistance with cases in Portugal. On occasion, such support has also been provided in Spain. The garage manager values the shared understanding of the time pressures faced by his customers. His colleagues at the garage are familiar with the challenges that a breakdown of a commercial vehicle poses for a haulage company.

According to his account, discussions during training sessions and meetings have also led to concrete solutions. During these, participants share information and experiences from their own organisations. Our Alltrucks Technical Forum takes up this exchange under the „partner helps partner“ approach.

The workshop manager personally views electric commercial vehicles with scepticism. In his view, they are not yet very widespread in Andorra. He also believes that hydrogen fuel cells require further development in terms of efficiency for commercial use.

A possible Getting started with the electric lorry service This entails additional responsibilities for workshops in terms of staff qualifications, tools and safe working procedures. For SERGRU, the focus is currently on ensuring the long-term continuity of operations. The workshop manager hopes to retire in ten years’ time. Until then, the workshop is working on its future staffing arrangements.

Professional development and clear lines of responsibility are already integral to his approach to leadership. In order to Retaining skilled staff within the company, clear opportunities for development also play a part. Handing over tasks therefore requires time for explanation, working together and carrying them out independently.