In the European truck service market, Poland has one of the densest workshop landscapes in Europe. Anyone travelling from Berlin towards Białystok or Lublin will see a constant stream of workshops along the corridors. Some of them are pure manufacturer service centres, while there are also many classic family businesses, many of which have been around since the early 1990s. This is exactly where the Alltrucks network comes in. An identical standard for diagnosis, repair and training applies in every European country. In addition, a fixed audit routine regularly puts this standard to the test.
Alltrucks Polen rückt deshalb zwei Bewegungen in den Fokus. Zum einen eine neu aufgesetzte Audit-Welle, die das Qualitätsversprechen objektiv messbar macht. Zum anderen eine zunehmend selbstbewusste Werkstatt-Generation, die das Mehrmarken-Service-Argument im Alltag trägt.
„Throughout Europe, the Alltrucks network must guarantee the highest quality of all service and repair work - and at the same time, Alltrucks and its partner workshops want to continuously improve this quality. The independent audit is the right tool for this." - Alltrucks Poland
Audits: two-stage, with TÜV Rheinland
A new round of quality audits started in Poland at the end of 2024, in parallel with the other European Alltrucks countries. For the first time, a revised formula was used: leaner, more partner-orientated, clearly divided. The first part is carried out by the regional Alltrucks consultant. He checks the processes, training situation and workshop organisation. The second part is then the responsibility of TÜV Rheinland as an independent expert. Both assessments are ultimately incorporated into the award of the audit certificate.
The content of the audits is based on the „Przewodnik Oceny Standardów Jakości“. This standardised framework, which is identical throughout Europe, defines how an Alltrucks workshop must be set up in terms of diagnosis, repair, warehouse, service acceptance and training plan. This makes the results comparable: A partner workshop in Poland is measured against the same standard as one in Spain or Portugal. For workshop owners, this means more than just a stamp. Rather, it is a periodic assessment of where they stand in relation to customer expectations, the Alltrucks claim and the European comparative field.
The results are clear to see. Four Polish partner workshops received the audit certificate in the first wave: Beskidus Sp. z o.o., DSS Serwis Emilia Mądel, Targor-Trucks Sp. z o.o. and Tandem Trucks Sp. z o.o.. Three more workshops are also on the waiting list.
WEMAN in Międzyrzec Podlaski: family business with a sustainability mission
Międzyrzec Podlaski is located in eastern Poland, just under an hour from the Belarusian border, on one of the corridors towards the Baltic States. Here leads WEMAN a service company for years. This is not defined by size, but by a clear set of values. We deliberately quote the wording of the company's official mission, because it is the programme: „Supporting national and international road transport by providing service and repair services for commercial vehicles at the highest quality level - applying the principles of a sustainable development policy.“
In day-to-day business, this means trust, quality and professionalism as the foundation of supplier and customer relationships. In addition, the demands placed on the company's own supply chain are in line with what the workshop itself promises to the outside world. The company is managed by the Managing Director Piotr Ostapiuk, together with workshop manager Kamil Woch and service consultants Mateusz Świc.
„We work with Alltrucks - and that means working to the standards of vehicle manufacturers, component manufacturers and spare parts suppliers. We systematically analyse the market so that we meet expectations as well as possible. This is why we continuously train our technical team together with Alltrucks. Our partner's training programme is complete and state of the art." - Piotr Ostapiuk, Managing Director WEMAN- WEMAN, Międzyrzec Podlaski
The range of services is broad and typical for an independent workshop with multi-brand aspirations. This includes computer diagnosis of electronic systems via the Alltrucks multi-brand diagnostics, general overhauls of engines and gearboxes, windscreen replacement on trucks, repair of fuel systems and SCR/AdBlue, DPF filter regeneration, air conditioning service, claims handling as well as brake and suspension service. WEMAN is also an authorised service provider for VDO/Siemens. Tachograph installation and periodic testing of digital tachographs are therefore part of the standard business.
The technical equipment matches this claim: geometry measuring stations for wheel alignment and wheel alignment, electro-hydraulic presses, induction heaters, professional pullers, MIG and TIG welding systems and air conditioning service stations. As a list, this does not seem spectacular. Nevertheless, this machinery covers a multi-brand lorry order with demanding chassis, tachograph and air conditioning steps in one go, without the need to commission anything externally.
WEMAN is currently preparing for the next audit together with Alltrucks. In addition, the warranty certification with Knorr-Bremse and OE contracts with trailer manufacturers. The range of spare parts extends from established independent brands to OE parts. The workshop decides what is suitable depending on the order and budget. If you want to find out more about the logic behind this - multi-brand workshop as a supplement to the authorised dealer network - you can find it in the Contribution to the multi-brand workshop strategy.
WIMEX in Białystok: 33 years of lorry service, currently being handed over to the next generation
Białystok, capital of the Podlasie Voivodeship, is a hub for transport to the Baltic states and Belarus. Right in the centre WIMEX, founded in 1992 by Tadeusz Wiszowaty. Initially, the company's early years were characterised by fuel trading and transport. Today, however, the focus is clearly on servicing commercial vehicles. WIMEX is now managed by successor Łukasz Wiszowaty. The founder has reduced his role and now supports the work of his two children in an advisory capacity.
„When I talk about Wimex, I always feel like I'm telling a story that began a long time ago - but is only realising its full potential today. The company was founded in 1992 on the initiative of my father Tadeusz Wiszowaty. Back then, fuel trading and transport were at the heart of the business; today, it's the truck service work that gives us the most satisfaction." - Łukasz Wiszowaty, WIMEX- WIMEX, Białystok
Im Service kümmert sich WIMEX um die Verfügbarkeit der Flotten regionaler und überregionaler Transportunternehmen — und um die eigene Lkw-Flotte. Das Haus arbeitet mit Autorisierungen mehrerer großer Hersteller und Servicepartnerschaften. Dazu zählt Alltrucks für die Multi-brand diagnosis der gängigen europäischen Lkw-Marken sowie etablierte Servicepartnerschaften im Bereich Bremsen und Auflieger. Damit lassen sich Reparaturen auch innerhalb der Garantielaufzeiten nach Hersteller-Standards durchführen. Genau das ist ein Argument, das für Spediteure mit gemischten Flotten zentral ist.
The range of services is broad: Chassis, brakes, steering, air conditioning service, wheel alignment - also on four-axle vehicles - repair of electrical systems and in-depth computer diagnostics. For the Northern European manufacturers, the respective OEM testers are available directly in-house. For DAF, Scania, MAN and Mercedes-Benz, on the other hand, WIMEX has access to Alltrucks diagnostics and the associated technical support - quickly and precisely, without changing tools during the order process. If necessary, the mechanics also move into engine and gearbox repairs.
WIMEX is characterised by yet another component. The company operates its own District Vehicle Inspection Centre (Okręgowa Stacja Kontroli Pojazdów) - Compulsory main inspection and repair from a single source. It also has its own spare parts wholesale unit that supplies workshops and haulage companies in the region. A division for the sale and hire of trailers from a leading global supplier is also growing. A Shell petrol station rounds off the range of services for private and fleet customers. Anyone wishing to delve deeper into the financial logic of such integrated workshop models can find a German version in Boeckel's workshop portrait.
„The most important thing for us is that every customer feels that their vehicle is in good hands. When it comes to transport, what counts in the end is time, reliability and the certainty that there is a service that works when needed. This has been our way of building trust for over 30 years,“ summarises Łukasz Wiszowaty.
What the Polish partner workshops have in common
WEMAN and WIMEX are different companies. One company is located in a small town in the east. It is defined by a clear canon of values plus specialisation in a wide range of services including tachographs and the Knorr-Bremse warranty path. The other, on the other hand, is a fully integrated service platform with its own spare parts trade, OKP inspection centre and trailer division, supported by a generational handover. However, both companies share one thing that, together with the four 2025-certified workshops, makes them part of the Polish Alltrucks image: a Multi-brand service approach on the basis of an identical standard throughout Europe.
In concrete terms, this means: diagnosis according to the same standards as in Madrid, Milan or Munich. In addition, there are training plans that can be checked in the audit. Furthermore, this workshop logic understands truck repair as a multi-brand discipline - not as a brand silo. Finally, a relationship model between workshop and manufacturer opens up warranty paths without giving up the independence of the independent workshop. It is precisely this relationship model that haulage companies with mixed fleets are looking for - on the route between Białystok and Bordeaux as well as on the route between Międzyrzec Podlaski and Munich.
Anyone who has not yet systematised the audit routine in their own company can use the Polish model as a blueprint. Firstly, an internal pre-audit is carried out by the Alltrucks team. This is followed by an independent expert audit via TÜV or a comparable testing organisation. You plan both at annual intervals. In this way, „audit preparation" does not become a special situation, but a workshop routine with a measurable effect on tidiness, the training situation and service acceptance.
Outlook: further audit rounds, further portraits
Three more partner workshops will catch up on their open training modules in the coming months and enter the second wave in 2026. At the same time, WEMAN is preparing for the next audit, the Knorr-Bremse warranty certification and new OE contracts with trailer manufacturers - building blocks that will become concrete in the coming reports. WIMEX is also in the handover phase to the next generation without reducing its service standards.
From the perspective of Alltrucks Poland 2025, one image remains above all: a European multi-brand workshop network thrives on family businesses that fulfil a common standard in their own way. Międzyrzec Podlaski fills it with a canon of values and specialisation. Białystok, on the other hand, fills it with generational handover and an integrated service platform. In addition to the four certified businesses, both centres demonstrate what Alltruck's quality means in concrete terms.
- Establish audit as routine. The two-stage logic - internal audit plus independent expert - creates comparability across national borders and thus reduces the audit experience from a special project to a workshop routine.
- Make values explicit. WEMAN quotes its mission in writing and also uses it as a filter for suppliers, training courses and new business areas. A written workshop mission is therefore more than just marketing.
- Planning the generational handover. WIMEX shows how a handover from the founder to the next generation can take place without compromising service standards or customer relationships. This is also a key issue in DACH.
- Check integrated service platform. Truck service, spare parts trade, mandatory main inspection and trailer sales in one company - where the market proximity is right, this is a robust business model.
- Multiple brands as standard. Polish partner workshops make it clear: multi-brand service is the key argument in the independent truck service market.