Audit, WEMAN, WIMEX: a Polish year in the Alltrucks network

In the European truck service market, Poland has one of the densest workshop landscapes in Europe. Anyone travelling from Berlin towards Białystok or Lublin will see a constant stream of workshops along the corridors. Some of them are pure manufacturer service centres, while there are also many classic family businesses, many of which have been around since the early 1990s. This is exactly where the Alltrucks network comes in. An identical standard for diagnosis, repair and training applies in every European country. In addition, a fixed audit routine regularly puts this standard to the test.

Alltrucks Poland is therefore focussing on two movements. Firstly, a new wave of audits that makes the quality promise objectively measurable. Secondly, an increasingly self-confident workshop generation that carries the multi-brand service argument into everyday life.

A new round of quality audits started in Poland at the end of 2024, in parallel with the other European Alltrucks countries. For the first time, a revised formula was used: leaner, more partner-orientated, clearly divided. The first part is carried out by the regional Alltrucks consultant. He checks the processes, training situation and workshop organisation. The second part is then the responsibility of TÜV Rheinland as an independent expert. Both assessments are ultimately incorporated into the award of the audit certificate.

In terms of content, the audits are based on the „Przewodnik Oceny Standardów Jakości“. This standard framework, which is identical across Europe, defines how an Alltrucks workshop must be organised in terms of diagnostics, repairs, stock, service intake and training programmes. This ensures that the results are comparable: a partner workshop in Poland is assessed against the same criteria as one in Spain or Portugal. For workshop owners, this means more than just a stamp of approval. Rather, it is a regular assessment of how they measure up against customer expectations, against Alltrucks’ standards and against the rest of Europe.

The results are clear to see. Four Polish partner workshops received the audit certificate in the first wave: Beskidus Sp. z o.o., DSS Serwis Emilia Mądel, Targor-Trucks Sp. z o.o. and Tandem Trucks Sp. z o.o.. Three more workshops are also on the waiting list.

Międzyrzec Podlaski is located in eastern Poland, just under an hour from the Belarusian border, on one of the corridors towards the Baltic States. Here leads WEMAN a service company for years. This is not defined by size, but by a clear set of values. We deliberately quote the wording of the company's official mission, because it is the programme: „Supporting national and international road transport by providing service and repair services for commercial vehicles at the highest quality level - applying the principles of a sustainable development policy.“

In day-to-day business, this means trust, quality and professionalism as the foundation of supplier and customer relationships. In addition, the demands placed on the company's own supply chain are in line with what the workshop itself promises to the outside world. The company is managed by the Managing Director Piotr Ostapiuk, together with workshop manager Kamil Woch and service consultants Mateusz Świc.

The range of services is broad and typical for an independent workshop with multi-brand aspirations. This includes computer diagnosis of electronic systems via the Alltrucks multi-brand diagnostics, major overhauls of engines and gearboxes, windscreen replacement for lorries, repairs to fuel systems and SCR/AdBlue, DPF filter regeneration, air conditioning servicing, claims handling, and brake and suspension servicing. In addition, WEMAN is an authorised service centre for VDO/Siemens. Therefore, its services include Tachograph fitting and the periodic inspection of digital tachographs has become standard practice.

The technical equipment matches this claim: geometry measuring stations for wheel alignment and wheel alignment, electro-hydraulic presses, induction heaters, professional pullers, MIG and TIG welding systems and air conditioning service stations. As a list, this does not seem spectacular. Nevertheless, this machinery covers a multi-brand lorry order with demanding chassis, tachograph and air conditioning steps in one go, without the need to commission anything externally.

WEMAN is currently preparing for the next audit together with Alltrucks. In addition, the warranty certification with Knorr-Bremse and OE contracts with trailer manufacturers. The range of spare parts extends from established independent brands to OE parts. The workshop decides what is suitable depending on the order and budget. If you want to find out more about the logic behind this - multi-brand workshop as a supplement to the authorised dealer network - you can find it in the Contribution to the multi-brand workshop strategy.

Białystok, capital of the Podlasie Voivodeship, is a hub for transport to the Baltic states and Belarus. Right in the centre WIMEX, founded in 1992 by Tadeusz Wiszowaty. Initially, the company's early years were characterised by fuel trading and transport. Today, however, the focus is clearly on servicing commercial vehicles. WIMEX is now managed by successor Łukasz Wiszowaty. The founder has reduced his role and now supports the work of his two children in an advisory capacity.

WIMEX takes care of the availability of the fleets of regional and national transport companies - and of its own lorry fleet. The company works with authorisations from several major manufacturers and service partnerships. These include Alltrucks for multi-brand diagnostics for the most common European truck brands as well as established service partnerships for brakes and trailers. This means that repairs can also be carried out within the warranty periods in accordance with manufacturer standards. This is a key argument for haulage companies with mixed fleets.

The range of services is broad: Chassis, brakes, steering, air conditioning service, wheel alignment - also on four-axle vehicles - repair of electrical systems and in-depth computer diagnostics. For the Northern European manufacturers, the respective OEM testers are available directly in-house. For DAF, Scania, MAN and Mercedes-Benz, on the other hand, WIMEX has access to Alltrucks diagnostics and the associated technical support - quickly and precisely, without changing tools during the order process. If necessary, the mechanics also move into engine and gearbox repairs.

WIMEX is characterised by yet another component. The company operates its own District Vehicle Inspection Centre (Okręgowa Stacja Kontroli Pojazdów) - Compulsory main inspection and repair from a single source. It also has its own spare parts wholesale unit that supplies workshops and haulage companies in the region. A division for the sale and hire of trailers from a leading global supplier is also growing. A Shell petrol station rounds off the range of services for private and fleet customers. Anyone wishing to delve deeper into the financial logic of such integrated workshop models can find a German version in Boeckel's workshop portrait.

„The most important thing for us is that every customer feels that their vehicle is in good hands. When it comes to transport, what counts in the end is time, reliability and the certainty that there is a service that works when needed. This has been our way of building trust for over 30 years,“ summarises Łukasz Wiszowaty.

WEMAN and WIMEX are different companies. One company is located in a small town in the east. It is defined by a clear canon of values plus specialisation in a wide range of services including tachographs and the Knorr-Bremse warranty path. The other, on the other hand, is a fully integrated service platform with its own spare parts trade, OKP inspection centre and trailer division, supported by a generational handover. However, both companies share one thing that, together with the four 2025-certified workshops, makes them part of the Polish Alltrucks image: a Multi-brand service approach on the basis of an identical standard throughout Europe.

In practical terms, this means: diagnostics carried out to the same standards as in Madrid, Milan or Munich. Added to this are training programmes that can be verified during an audit. Furthermore, this workshop approach views lorry repairs as a multi-brand discipline — not as a brand-specific silo. Ultimately, a partnership model between the workshop and the manufacturer opens up warranty pathways without compromising the independence of the independent workshop. It is precisely this relationship model that hauliers with mixed fleets are looking for — on the route between Białystok and Bordeaux just as much as on the route between Międzyrzec Podlaski and Munich. Another company from eastern Poland is the A profile of the Jantrans workshop in Biała Podlaska before.

Three more partner workshops will catch up on their open training modules in the coming months and enter the second wave in 2026. At the same time, WEMAN is preparing for the next audit, the Knorr-Bremse warranty certification and new OE contracts with trailer manufacturers - building blocks that will become concrete in the coming reports. WIMEX is also in the handover phase to the next generation without reducing its service standards.

From the perspective of Alltrucks Poland 2025, one image remains above all: a European multi-brand workshop network thrives on family businesses that fulfil a common standard in their own way. Międzyrzec Podlaski fills it with a canon of values and specialisation. Białystok, on the other hand, fills it with generational handover and an integrated service platform. In addition to the four certified businesses, both centres demonstrate what Alltruck's quality means in concrete terms.